We had a few problems with the car hire. This is the with hindsight collection of those problems.
Picking up the car from Thrifty Car Rental
No handover.
No advice about tyre pressures on dirt roads
No instruction about hub locks or transfer box. (Instructions for transfer box later found on driver's sun shield)
No car manual / instruction booklet
No advice about 4x4 high at all times on dirt roads or if this damages tyres and transmission. Apparently some people are moving over to continuous 4x4 H instead of only in bad conditions with 4x4 Low being used when stuck. The always engaged 4x4 of the like of Range Rover and Volvo have very sophisticated power monitoring and sharing.
We have also learnt that Thrifty's contract with Your Safari, the actual hirer of the car, includes tyre and windscreen protection. As they knew it was hired through Your Safari, as confirmed in conversation at pickup, why did they try to sell us cover that was already in place. How many other times was this successful?